Following-up on today’s #WTFix tweet chat, I’ve put together a few action items to address how we, as healthcare providers, can focus more on our actual patients? Here’s your action items to take away from the chat and start doing RIGHT NOW. Tweet at me (@WheezyNurse) using the hashtag #WTFix with any more suggestions or as you implement them, we’d all love to hear from you!
1. Active listening
By spending an extra 10 minutes by a patient’s bedside and truly listening to what they have to say, healthcare providers are able to obtain a more accurate and well-rounded assessment. I have personally found that by sitting down with my patients and maintaining eye contact if and when possible, I create the foundation for a more trusting patient-nurse relationship. By displaying a willingness to listen and being receptive to what patients have to say, patients will ultimately benefit greatly from more personalized care.
2. Hourly rounding
Hourly rounding. If nurses were able to, at the very minimum, poke their heads into each of their patients’ rooms to check on them every hour, I guarantee nurses would have less call lights or bed alarms sounding on their units. By simply offering a consistent presence, nurses can decrease alarm fatigue, decrease potential patient injuries and falls, increase patient satisfaction, and provide more positive patient outcomes due to consistency and continuity of care.
3. Compassion and respect
Tying into active listening, it’s one thing to listen to your patients but an entirely different one to actually care about what the patient is saying. By integrating compassion and respect, you put the caring in nursing profession. Therapeutic silence but being a nursing presence can be what a patient needs the most after negative test results. Holding a patients had while you educate them on a new diagnosis can help put a patient at ease. Above and beyond all, patients and their support systems need and deserve dignity and respect. By showing such through your actions and emotions, you can help increase patient satisfaction and better welcome a therapeutic rapport with patients.
And here are some of the great Tweets we saw in today’s chat!