What's the Fix? (#WTFix) is a movement focused on helping the health care industry learn from patients while inspiring people to make change through even the smallest fixes. We do this by collecting and amplifying patient stories, seeking creative ways to get people to think differently and challenging the status quo of today’s health care system.

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Patient Experience Symposium 2020

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What is #WTFix?

What's the Fix? (#WTFIx) is a movement focused on helping the health care industry learn from people. Learn more about us and join the movement by sharing your story.

#WTFix Virtual Patient Panel

Thanks to Alison Greco, Grayson, Keisha, Erron, and Andrew for this event.

HealthSparq’s #WTFIX-A-THON at TechFest NW

19 hackers. 27 hours. An exercise in thinking differently about how to help health care. Hear more about the first-ever #WTFIX-A-THON!

Lead with the story: How to capture hearts, change minds, and inspire action

Everyone has a story – yes even you! Your experience is the key to creating movement and change. Crafting compelling stories can enable people to escape their comfort zones and share a new perspective. This workshop led by Kijana Knight-Torres, Design Researcher at the Design Institute for Health will uncover what makes good stories tick and guide participants in the process of creating meaningful connections with others and helping listeners transition from “I know” to “I understand.

What’s this gonna cost me?

The Health Care Monster hits health care costs...and the lack of transparency around them...in this #WTFix video!
From the blog
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The Pandemic Pivot: How patients and caregivers are adapting during COVID-19

I was recently a guest on the Health Design podcast, hosted by Dr. Moyez Jiwa, a family physician and behavioral design expert based in Melbourne, Australia. We discussed how high-risk patients and their families are facing the COVID-19 pandemic, particularly...
A scientific approach to being a patient: asking questions, making decisions and helping others

I am a scientist, currently working on my PhD in biomechanics. For a large portion of my adult life I have spent my days learning – both completing and critiquing scientific studies. The skills that I have acquired through these...
Connecting through community: Building a support system to meet your needs

I remember the day that my life changed forever. My parents sat me down at the kitchen table to tell my sister and me that our mom tested positive for Huntington’s Disease (HD). I did what most people do when...
5 actions to take when facing a health crisis

I recently wrote an article for HealthSparq’s #WTFix initiative, “A scientific approach to being a patient: asking questions, making decisions and helping others,” which chronicled some of the challenges I faced in dealing with the health care system. I wrote...