About Us

Health care is overflowing with ‘WTF’ moments. There’s no shortage of frustration, especially for patients. At HealthSparq, we believe that health care should be people first and that sharing inspiring stories is part of the solution. That’s what What’s the Fix? is designed to do.

The History of #WTFix


Why HealthSparq?

Our mission at HealthSparq is to help people make smarter health care choices. We do that by partnering with health plans to offer their members intuitive provider search and cost estimation tools so they can find the right medical care for their unique needs.

At the center of our mission is a passion for making health care better – and we believe we can do that by making sure people are at the center of the conversation. This focus on people is what led us to create a different kind of event – What’s the Fix? – and spark a social movement, #WTFix. Our aim was to have regular people with amazing stories teach the health care industry, rather than highlighting the health care executives and industry insiders that dominate most health care events. We believe that by creating, nurturing and moving What’s the Fix? forward, we put our words into action to build credibility as a brand while inspiring thousands of people to bring about their own positive change to health care.

Who is HealthSparq?

We’re focused on this project because we believe in the power of stories, we want to humanize health care, and we want the industry to operate in a way that is people-first. We are lucky enough to work for a company that puts people at the core of our mission, so we have flexibility to follow our passion and pursue our dream of fixing health care. We’re in this to make change!

At HealthSparq, we empower people to make smarter health care choices by partnering with health plans to provide members with cost and quality information about doctors, hospitals and medical services, based on their individual benefits. We put people at the core of everything we do by conducting continuous usability testing, eliciting consumer feedback to enhance product development, hosting industry panels featuring everyday people, and bringing human stories to the forefront. Using these insights, we create solutions to help people understand and navigate the health care system better than ever before.

2018 Conference & Partnerships

In 2018, we brought What’s the Fix? live to the world from Austin, Texas! You can learn more about what we did in Austin here and learn more about our 2018 conference partners below!

The Design Institute for Health, is a first-of-its-kind institute born from the radical collaboration between Dell Medical School and the College of Fine Arts at The University of Texas at Austin. It was established because health is one of the last frontiers to embrace design as a creative, human-centered approach to defining and solving problems.

Through design, we provoke every aspect of health systems to work better for people. Our embedded team of health design specialists uses creative problem-solving methods to deeply understand the needs of patients and providers, generate fresh systemic approaches, and rapidly prototype and realize solutions.

Dell Medical School at The University of Texas at Austin is revolutionizing the way people get and stay healthy. Dell Med is the first medical school in decades to be built from the ground up at a Tier 1 research university. Created in unprecedented partnership with local taxpayers, who in 2012 voted to support the vision of improving health and making Austin a model healthy city, the school is focused on harnessing the power of innovation, technology and partnerships to modernize academic medicine, create new clinical care delivery models and foster a thriving research environment.  Tweet us @DellMedSchool

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